FAQs

Q?

What if the truck can’t park up close to the house?

A.

If we are not able to park the truck within 120 feet of the front door of your home, you may be charged for a “long walk” on the “flat rate” quote (no additional fee on hourly rate as you are paying for the crew’s time). Large apartment complexes, use of elevators, and steep or narrow driveways are examples of situations that can restrict accessibility to homes, thus making it necessary for the driver and crew to carry your belongings a longer-than-normal distance. If the distance from your home to the truck is too great for the driver and crew to carry your belongings, we may need to load your belongings on a smaller “shuttle” truck before placing them on the actual moving truck.

Q?

Where do “extra charges” come from?

A.

Aardvark Movers is up front and informative about any fees associated with your move (no hidden charges). The only “extra charges” on “flat rate” moves would be any additional items you wish to have move (that were not previously stated), flights of stairs or elevators not disclosed, etc. We send you a confirmation of your move providing a list of all of your items to be moved and conditions of your move so you may ensure accuracy. “Extra Charges” on “Hourly” moves would be items such as: Pianos, Gun Safe, or unusually large items. During the quote process, said items and fees would be discussed up front.

Q?

How can I receive a moving quote?

A.

To receive an estimate, fill out the on-line form and we will send you a moving estimate via email. We will email you any questions we have in order to complete your quote (during business hours, we typically contact you within an hour of receiving your quote request). You may also call Aardvark Movers and speak to a representative who can provide you with either a “Flat Rate” or “Hourly Rate” estimate over the phone. For homes or offices over 4,000 square feet, we may schedule an estimator to come out to your location to complete your estimate (upon request).

Q?

How do I know what my charges will be?

A.

For a “flat rate” or “guaranteed” move, you will know your price to the penny once you complete the quote process. This pricing is based on a list of items you request to be moved as well as items and conditions of your move (such as the date of your move, stairs or elevators, etc.). We will adjust your price with any changes you make to your inventory, date, etc. up to the day prior to your scheduled move. On move day, your crew can add items to your move (they will carry a price list to add any items) and can adjust your price accordingly. To remove items from your “list of items to be moved”, please contact our office by the day prior to your move so we can remove said items and reduce your price. The crew cannot remove items on move day. Hourly rates are normally quoted by the hour for “one truck and two men” or the appropriate number of trucks and men required. There will be a two hour minimum and a one-time trip charge for moves scheduled on the hourly rate. Rates vary based on the date of the move and size of the home/storage being moved. Packing services are charged by the hour and are only provided in conjunction with moving services.

Q?

Is there anything that can’t be transported?

A.

We are unable to move pets or live animals. There are also several household items that are considered hazardous materials that cannot be moved with your belongings. These include: Spray Aerosols, Gas Cans, Propane Tanks, Spray Paints, Varnish, Corrosives, Batteries, Car Batteries, Matches, Nail Polish and Nail Polish Remover, Ammunition, Explosives, Cleaning Fluids and Detergents, Basically anything Flammable or that can harm or damage the other items being transported.

Q?

Can I move jewelry and other valuables?

A.

Items of extraordinary value such as: Jewelry, Money or Antiques can be included in your move, however we recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.

Q?

How long does it normally take to pack up a home?

A.

Should you decide to have our crew pack your items, the time for packing will depend upon the size of your home and what packing will be required. Typically, one man can pack approximately 10 boxes per hour (less boxes per hour when packing Kitchen or fragile items). In many cases, our crew can pack and move your home in one day, however larger homes or homes that require a lot of packing will be scheduled for packing the day prior to the actual move date. Discuss your circumstances with a representative to determine what will be suit your needs.

Q?

What type of payment is accepted?

A.

Payment is required prior to completion of the move. Forms of payment accepted are: Cash, Certified Check (Cashier’s Check), Money Order, or any major Credit or Debit Card. In the event you will not be present on move day, or should another party that will not be present be paying for the moving services, please advise us upon scheduling (a credit card authorization can be forwarded to the necessary party to be completed).

Q?

Do I need to be present when the movers come?

A.

You must be at your residence at the beginning of your move and also at the end to ensure that all services are performed and that the paperwork is properly completed and signed. We do not require you be present throughout the entire move, but we do suggest you be present as much as possible to answer any questions that may arise. If you are unable to be present at either end of the move, a person age 18 or older must be present on your behalf to direct the crew, provide payment, and sign any necessary paperwork.

Q?

Should anything be done to my appliances to prepare them for moving?

A.

Appliances such as washers, dryers, refrigerators and television equipment must be disconnected prior to our crew moving it.

Q?

Can I leave items in my file cabinets?

A.

You may leave non-fragile, light-weight items (such as files) inside the bottom 2 drawers of a filing cabinet. Moving full filing cabinets increases the risk of damaging the cabinet due to excessive weight.

Q?

Can I put anything in the dresser drawers?

A.

Non-fragile, light-weight items such as clothing and linens can be left in the dresser drawers, all other items such as jewelry or breakables must be packed separately.

Q?

Do you do local moving?

A.

We provide moving services within the state of Arizona (statewide). Therefore, if you are moving within the same community in Scottsdale, or moving from Tucson to Flagstaff, we will be happy to assist you!

Q?

Can my possessions be stored temporarily?

A.

We may be able to accommodate short term storage should your circumstances require it. Depending upon availability, we may be able to store items overnight and deliver the following day, however additional charges would apply. Please ask a representative about availability and fees associated with this service.

Q?

Will my furniture be the only items on the moving truck?

A.

We perform moving services for one family at a time, therefore your crew and truck will be dedicated to moving and transporting only your items. The only circumstance that additional furniture would be moved in the truck with yours, would be if you scheduled the crew to pick-up additional items from another location.

Q?

What type of insurance do you offer?

A.

Please see our Damage Policy and Procedures for details.